Interfaith Hospitality Network of Greater Worcester
Hospitality Code

As we host the IHN Families during our week, serving as eitherVolunteer or Program Coordinator, it is always good to be reminded of some basic truths and guidelines for how we can best serve our guests:

1. It's nice to hear your name, so learn the names of our guests.
2. Labeling people creates invisible barriers. Remember that guests are guests, not "the homeless". Labeling-whether spoken or printed on a posted sign, creates divisions and can foster an "us" and "them" syndrome.
3. Personal questions can be tough to answer, so don't put guests in awkward positions by asking personal questions. If guests need to talk, give them the chance but don't pry.
4. We all like to keep some things to ourselves. All information about guests is confidential. Don't discuss guests' situations with other people.
5. Everyone can use a little privacy. Our churches and synagogues become a temporary home for our guests. Knock before entering a guest's room.
6. Sometimes we need to spend time alone. Respect guests' needs for quiet times alone or with family.
7. We all have bad days. Depression, sadness, and hopelessness may come. Allow guests the space to deal with their emotions. Be prepared to forgive outbursts without judging guests as ungrateful.
8. We understand and care for our children. Allow guests to do the same. Avoid contradicting guests' instructions to their children. Always ask parents' permission before giving things to children.
9. Parents need a break. Offer to tutor, play with, and plan activities for interested children while their parents take a break.
10. Adult guests should be treated like adults. Although our guests are in situations that may make them temporarily dependent on others, remember that they are adults who are capable of making their own decisions.
11. Our role is as host. Parents are responsible for their own children. If you observe behavior that you believe needs additional attention, please contact your Host Site's coordinator(s) immediately.

12. A couple of additional rules to note:

a. Kids should NOT be in the kitchen without parental supervision. There are simply too many chances to be hurt.
b. Behavior and language should be appropriate for a church environment

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